Heppy88 Privacy Policy — Malaysian Member Personal Data Protection

This Privacy Policy ("Policy") explains how heppy88 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our platform, whether through our website, mobile app, or other channels we operate.

We take our responsibility in managing your personal data seriously. The trust you place in us by sharing your personal information is something we never take for granted. That is why we have built a robust privacy framework to ensure your data remains protected at all times.

This Policy applies to all registered heppy88 members, visitors to our website, and any party that interacts with our services. By registering for or using the heppy88 platform, you agree to the terms set out in this Policy.

Heppy88 collects several categories of information to keep our platform running smoothly and to meet relevant legal requirements. Here is an overview of the data we collect:

We only collect data that is strictly necessary for the purposes stated above. Should there be a need to collect new categories of data, we will update this Policy and notify our members accordingly.

The data we collect is used solely for legitimate and clearly stated purposes. heppy88 uses your information for the following purposes:

• Account management: Processing registrations, verifying identities, and managing your member account on the heppy88 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you carry out on our platform securely.
• Fulfillment of legal requirements: Complying with legal obligations related to anti-money laundering and identity verification.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity on our platform.
• Customer support: Helping you resolve technical issues, account inquiries, and any problems you encounter.
• Service communications: Sending important notifications related to your account, transactions, policy changes, and security information.
• Platform improvement: Analyzing usage patterns to improve the overall gaming experience and platform functionality.
• Relevant marketing: With your consent, to send you information about promotions and offers that may interest you.

Heppy88 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, there are specific situations where we may need to share your data with selected third parties:

• Payment processors: Minimal transaction data is shared with licensed payment processors to enable financial transactions to be carried out securely.
• Game providers: Information required to access games is shared with our game providers to ensure gaming sessions function correctly.
• Identity verification services: Data required for KYC is shared with licensed and trusted identity verification service providers.
• Relevant authorities: Where required by law, court order, or a legitimate regulatory authority, we may be required to disclose certain information.
• Technical service partners: Technology service providers who help us operate and maintain the platform — all parties are bound by strict confidentiality agreements.

All third parties who receive your data from heppy88 are required to use it solely for the specified purpose and to comply with data protection standards equivalent to our Privacy Policy.

Heppy88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, modification, disclosure or destruction.

Key security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Data encryption at the storage level for sensitive personal and financial information.
• Strict access control systems with multi-factor authentication for internal staff.
• Firewalls and intrusion detection systems monitored around the clock.
• Regular security audits conducted by qualified independent parties to identify and address vulnerabilities.
• Mandatory data security training for all heppy88 staff with access to user data.
• Established incident response procedures in the event of any security breach.

Heppy88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and understand how members use our services. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, gaming sessions, and account security. These cookies cannot be disabled as they are critical to platform operation.
• Performance cookies: Collecting information about how you use the platform to help us improve it. This data is gathered in aggregate form and does not personally identify you.
• Functional cookies: Remembering your preferences and settings such as language and display options for a more personalized experience.
• Analytics cookies: Helping us understand overall platform usage patterns to make better-informed improvement decisions.

You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the heppy88 platform and your gaming experience.

As a heppy88 member, you have several important rights regarding your personal data. heppy88 is committed to making it easy for you to exercise these rights:

Heppy88 retains your personal data for as long as necessary to fulfil the purpose of collection and meet relevant legal requirements. Retention periods vary by data type:

• Active account data: Retained for the duration that your account remains active on the heppy88 platform.
• Financial transaction records: Retained for a minimum of five years from the transaction date in accordance with accounting and anti-money laundering legal requirements.
• Identity verification records (KYC): Retained for a minimum of five years after the business relationship ends, or as required by the relevant authorities.
• Customer support communication logs: Retained for two years for reference and dispute resolution purposes.
• Usage and analytics data: Non-identifiable data may be retained for longer periods for trend analysis purposes.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise it securely so that it cannot be recovered.

The heppy88 platform is strictly not suitable for individuals under the age of 18. We do not intentionally collect or process personal data from children or minors below this age limit.

If we find that personal data has been collected from a minor without valid consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered on our platform are advised to contact our support team promptly.

Heppy88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements. When we make significant changes, we will notify members via email or a prominent notice on the platform before the changes take effect.

We encourage you to review this page periodically to stay informed of our latest policies. The "Updated" date at the top of this page always reflects the date of the most recent revision.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• 24/7 live chat on the heppy88 platform — the fastest way to get an immediate response.
• Email our privacy team at [email protected] — for enquiries that require more detailed written clarification.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe. For formal personal data exercise requests, we may need to verify your identity first to ensure the security of your data.